Customers have to return the product (s) with the following conditions:
Faulty product (s) may be retained for testing and diagnosis before an exchange can be carried out. The returned items must be with reasonable care, such as not showing wear and tear or damaged box/packaging. In the event with no exchange in the product, a credit voucher may be offered and must be utilized within one (01) month. Extension of the expiry date is not permitted.
Unopened and unmarked product (s) may be allowed for exchange at our discretion and must be returned within seven (07) days from the date of purchase. You may choose another item and pay the price difference.
If delivery has taken place, the refund will exclude delivery charges paid.
Refunds are subject to approval, contingent upon meeting specific criteria. Upon approval, refunds will be issued via the original mode of payment used for the initial purchase, with the exception of transactions made through Kris+. Customers are required to return the product in its original packaging, inclusive of all accessories. For credit card transactions, customers must present the same credit card used for the purchase. Following the processing of the refund, customers will receive a credit card refund slip. Please note that the refund may not reflect immediately in the customer's credit card account. It is advised for customers to inquire with their respective banks regarding the status of the refund, as processing times may vary. Transactions conducted through Kris+ payment mode will be facilitated via credit note issuance.
Certain categories/ brands are not subjected to the 7 days returns policy—view the list of items here.
Once the return window has elapsed, customers are advised to directly reach out to the brand's service center for any repair or warranty claims, where applicable. It is encouraged that customers contact the Service Centers prior to their visit and ensure to bring along the original purchase receipt or invoice along with the faulty product. Click here for more information.