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Challenger Return & Exchange Policy

Updated

Please review the following guidelines for exchanges and refunds at Challenger retail stores and Challenger.sg.

Policy update

All sales are final, subject to your statutory rights under Singapore law. We do not accept returns, exchanges or refunds for change of mind, including a change of product, colour or payment method.

Please confirm your product choice and payment method before completing your purchase.

Eligibility

A faulty product may be considered for exchange or refund when all of the following are met:

  1. The fault is reported within 7 days of self-collection or delivery.
  2. A valid Tax Invoice or original receipt is provided.
  3. The item is returned complete in its original packaging, together with all free gifts, accessories, vouchers, and bundled items.
  4. The item shows no cosmetic defects, wear and tear, or damage caused by misuse.

Not Eligible

  1. Change of mind, including a different model, colour, or specification.
  2. Change of payment mode after purchase.
  3. Products in full working condition, whether opened or unopened.
  4. Excluded brands and categories, such as Apple products, computing devices, and DJI products, which must be referred to the brand's service center. See the Exclusion List: Non-Eligible Items and DJI Exchange/Refund Policy.

Delivery charges are non-refundable once delivery has taken place.

How Faulty Claims Are Handled

  1. Testing: The item will be retained for testing to verify the fault before a repair, exchange, or refund is authorized.
  2. Exchange: A verified faulty item may be exchanged for the same model, subject to stock availability.
  3. Refund: Approved refunds, including where a direct exchange isn't possible, are issued as a credit voucher. Vouchers are valid for 1 month from the date of issue (no extensions) and must be redeemed in full in a single transaction; unused balances cannot be split or carried forward.
  4. Discretion: Challenger reserves the right to decline any request, including where a pattern of frequent claims suggests the policy is not being used in good faith.

Faults Found After 7 Days

Please refer to Warranty Claims and Service Center Information or contact the brand's authorized service center directly. We recommend confirming their requirements and bringing your original receipt before visiting.

Not sure if your item qualifies? Contact our support team.

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