Important
All sales are final, subject to your statutory rights under Singapore law. Exchanges and refunds apply to faulty products only, for all brands and products. Items not listed below are still subject to the Eligibility conditions in our Return & Exchange Policy. All requests are subject to fault assessment by Challenger
1. Items handled by the brand’s authorised service centre
The following items, including but not limited to those listed, are not eligible for exchange or refund at Challenger, even if faulty. Faults are handled by the brand’s authorised service centre.
- Apple: All products and accessories, including AppleCare+
- Computing: Desktop PCs, notebooks, tablets, Microsoft Surface devices, 3D printers (e.g. Bambu Lab)
- Mobile & Wearables: Smartphones, Garmin smartwatches, Ultrahuman Ring, Samsung Galaxy Ring
- DJI: All products (see DJI Exchange/Refund Policy)
- Gaming: Consoles, Sony PlayStation accessories, Nintendo products and accessories
- Photography: Fujifilm Instax cameras, GoPro action cameras
- Audio: All Beats products
2. Items not eligible once opened
- Software, physical or digital (due to copyright)
- Printers, ink/toner cartridges, ribbon tapes and printing paper
- CD-Rs, DVD-Rs and similar storage media
- Fujifilm film
3. Services and add-ons
- Extended warranties, including ValueClub Extended Warranty (VEW) and AppleCare+
Faults reported after 7 days
For all other items, please contact the brand’s authorised service centre with your original receipt or tax invoice. We recommend calling ahead to confirm their requirements.
Not sure if your item is eligible?
Contact our support team before visiting the store, and we’ll help you check.