Policy update
All sales are final, subject to your statutory rights under Singapore law. We do not accept returns, exchanges or refunds for change of mind, including a change of product, colour or payment method.
Eligibility
A faulty product may be considered for exchange or refund when all of the following are met:
- The fault is reported within 7 days of delivery or self-collection.
- A valid tax invoice (HI No.) is provided.
- The item is returned complete in its original packaging, with all manuals, accessories, free gifts, vouchers and bundled items.
- The item shows no cosmetic defects, wear and tear, or damage caused by misuse.
Some brands and categories are handled by the brand’s authorised service centre. See Brand Service Centre Items: Exchange & Refund Exclusions.
How It Works
- Submit a request: Fill in the Online Returns Form. Our customer service team will contact you with the next steps.
- Return the item: Drop it off at the Challenger Bugis Junction Flagship Store.
- Fault verification: The item will be tested to verify the fault. All exchanges and refunds are subject to approval.
- Refund: Approved refunds are credited to your original payment method within 10 business days of receiving the item.
Tip: If the refund is not reflected on your statement after 10 business days, please check with your bank or card issuer, as some banks may backdate it to the original transaction date.
Delivery charges are non-refundable once delivery has taken place.
For full details, please refer to our Return & Exchange Policy.