Returns and refunds for these *products are not allowed:
- All products with a broken seal or opened packaging.
- Products that are in working condition.
- Products with cosmetic defects, accidental damage or damage arising from misuse.
- Any software or digital downloads due to copyright infringement.
- Beats products.
- Desktop PC, Notebooks, Smartphones, Tablets, Microsoft Surface Devices, DJI products, GoPro Action Cameras, Gaming Consoles, Playstation Accessories, Nacon Revolution Unlimited Pro Controller, Printers & Ink Supplies, iPhone, iPad, MacBook and Apple Watch (Refer to brand service centre for assistance).
- Extended warranty services such as Starshield, Samsung Concierge, AppleCare, AppleCare+ and any OTS-HAT technical installation services.
- Media discs (CD-R, DVD-R etc.), printing paper, ribbon tapes and ink/toner cartridges that have been opened or whose seal has been broken.
Do contact us to enquire if the purchased product is eligible for an exchange. The exchange of freebie is subjected to approval.
Learn more about our 7 days returns policy here.
If the returnable period has lapsed, customers can proceed to contact the brand's service centre directly for any repair or warranty claims, if applicable. Customers are encouraged to contact the Service Centres first before visiting and bring along the original purchasing receipt/ invoice with the faulty product during your visit. Click here for more information.
*This list is not exhaustive