To ensure a smooth experience, please review the following guidelines for product returns and exchanges at Challenger retail stores and Challenger.sg.To ensure a smooth experience, please review the following guidelines for product returns and exchanges at Challenger retail stores and Challenger.sg.
Return Eligibility
Returns are accepted within 7 days of self-collection or delivery, provided the item meets the conditions below.
If the product is defective, damaged, or faulty and discovered after the 7-day window, please instead refer to Warranty Claims and Service Center Information, as different terms apply. Defects found within the 7-day window are handled under this policy — see Faulty Products below.
Excluded Brands & Categories
Some brands and categories are excluded from the standard 7-day policy and must be referred directly to the brand's service center instead — for example, Apple products, computing devices, and DJI products. See the full Exclusion List: Non-Eligible Items for details (including our separate DJI Exchange/Refund Policy).
Delivery charges are non-refundable once delivery has taken place.
Eligibility Checklist
All returns must also meet these requirements (defective/faulty claims are assessed separately — see General Conditions below):
- Returned within 7 days of self-collection or delivery.
- A valid Tax Invoice or original receipt is provided.
- All free gifts, accessories, vouchers, and bundled items are returned together.
- Item is unopened, with seals intact, in its original packaging, and with the price tag attached.
General Conditions
- Product condition: Items must be returned in reasonable condition, with no signs of wear and tear.
- Functional units: Products in full working condition that have been opened are not eligible for return, unless returned under a defective/faulty claim. See our Exclusion List for details.
- Faulty products: Items reported as faulty may be retained for testing before a repair, replacement, or refund is authorized.
- User-inflicted damage: Items with cosmetic defects or damage from misuse are not eligible for return. See our Exclusion List for details.
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Unopened items: At our discretion, unopened and unmarked products may be returned for a full refund (see Refund Method below), or exchanged for another item of the same or higher value, within the 7-day window.
- If exchanging for a higher-value item, the price difference must be settled.
- If a direct exchange isn't possible (e.g. due to limited stock), a credit voucher may be offered instead — see Refund Method below for voucher terms.
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Discretion: Challenger reserves the right to decline any return or exchange request, including where a pattern of frequent returns suggests the privilege is not being used in good faith.
Refund Method
All refunds are subject to approval. Approved refunds are issued as a credit voucher.
Credit vouchers are valid for 1 month from date of issue (no extensions) and must be redeemed in full in a single transaction; unused balances cannot be split across multiple purchases or carried forward.
After 7 Days
If your return window has passed, please contact the brand's authorized service center directly for repair or warranty claims. We recommend confirming their requirements and bringing your original receipt before visiting.
Not sure if your item qualifies? Contact our support team to check your eligibility.