There is strictly no 1-1 exchange/ refund of DJI products. Please contact DJI Support should you face issues:
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DJI Flagship Store - Funan
107 North Bridge Road,
#03-25, Funan Mall
Singapore 179105
Tel: 6966 5988
11am to 8pm (Mon-Fri)
11am to 9pm (Sat-Sun)