Can I exchange or return an opened software? February 12, 2022 11:07 Updated All opened software are non-exchangeable or returnable (eg: Office Suite, Anti-Virus, Games and etc). Related articles What is Challenger's Return policy? Which items are not eligible under the 7 days returns policy? Can I proceed with an exchange with the missing contents? Where can I find my online returns form? Which DJI products are not eligible for 1-1 exchange/ refund?