For products purchased more than seven days ago that have developed a defect, please contact the authorized service center of the respective manufacturer to initiate a warranty claim.
How to Locate Service Centers
You can find the specific location, contact details, and operating hours for each brand via the following methods:
ValueClub App: Log in to your account, navigate to the Account tab, and select Manufacturer Location.
Customer Hotline: Call us at +65 6333 5858 (available daily from 11:00 AM to 6:00 PM).
In-Store Assistance: Visit any Challenger store location, where our staff can help direct you to the correct service provider.
Note: Please ensure you have your original tax invoice or digital receipt ready, as manufacturers require proof of purchase to validate warranty eligibility.