At Challenger and Challenger.sg, we are committed to providing our customers with total peace of mind. Please review the guidelines below regarding product defects, returns, and warranty claims.
1. Initial 7-Day Return Policy
If a product is found to be defective within 7 days from the date of purchase, Challenger accepts returns for faulty items.
For more details on eligibility and requirements, please refer to our full Return Policy.
2. Manufacturer Warranty & Repair
If the initial 7-day return period has lapsed, warranty claims and repairs are handled directly by the respective brand’s authorized service centres.
Expert Diagnosis: Brand specialists will assist in diagnosing technical errors and determining the cause of the issue.
Preparation: Before visiting a service centre, we strongly recommend contacting them to confirm requirements.
Required Documentation: You must present your original purchase receipt or invoice along with the faulty product to facilitate a claim.
How to Find Service Centre Locations
The contact details, operating hours, and locations for all brand service centres are conveniently listed within the ValueClub app.
For ValueClub Members
Log in to the ValueClub App.
Navigate to Account.
Select Manufacturer Locations.
For Non-Members
Download the ValueClub app via the App Store or Google Play Store.
Navigate to Account.
Select Manufacturer Locations.