All sales are final, subject to your statutory rights under Singapore law. Exchanges are available for faulty products only, reported within 7 days of delivery or self-collection. We do not accept exchanges for change of mind, including a change of product, colour or payment method.
To ensure a smooth exchange process, please make sure your item meets the following requirements:
- Proof of Purchase: Include the original receipt or tax invoice.
- Complete Contents: All original documentation, manuals, and components (cables, controllers, etc.) must be included.
- Original Condition: The item and its packaging must be complete and unmodified, with no cosmetic defects or damage caused by misuse.
- Promotional Items: Include any free gifts or "gift with purchase" items.
The item will be retained for testing to verify the fault before an exchange is authorized.
Note: Missing components may delay your request. Challenger reserves the right to decline any exchange that does not meet these requirements. Learn more in our Exchange & Refund Policy.