How to Enjoy Member Prices and Earn Cashback
To enjoy member prices and earn cashback on eligible items, log in to your ValueClub app and scan the QR code displayed at the cashier before making payment. For eligible products, the cashback amount will be credited to your account immediately after the transaction is completed.
Not all products earn cashback. Eligible products and cashback amounts vary by campaign. To check if a product earns cashback, view it on Challenger.sg or check with our store staff before purchase.
Terms and Conditions for Cashback Earnings
- Eligibility: Cashback is earned only on selected products under ongoing campaigns. Not all products are eligible, and eligible products change from time to time.
- Variability: Cashback eligibility and amounts depend on the campaign in effect at the time of purchase. Purchases outside a cashback campaign do not earn cashback.
- Issuance: Cashback earned will be credited to the member's account for same-day purchases.
- Usage: Cashback can be used to offset the amount payable on your next purchase (applied after any discounts and/or applicable coupons) at both retail stores and on Challenger.sg.
- Exclusions: In addition, cashback is never awarded for membership fees, the purchase of vouchers, gift cards, and services such as delivery, extended warranty, and product repair. Cashback cannot be earned on the portion of the purchase paid using existing cashback.
- Account Validity: Cashback may only be used by Challenger members with an active membership account.
- Refunds: Cashback earned from refunded purchases or items will be deducted from the account accordingly.
- Transferability: Cashback is non-transferable to other members (except for associate members) and is not exchangeable for cash.
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Expiration:
- Unutilised cashback will not expire as long as your membership remains active.
- Upon membership expiry, you have a 90-day grace period to renew and retain your unutilised cashback. Any unutilised cashback will expire after the grace period.
- Promotional cashback may carry its own validity period, as stated in the campaign terms.
- Discrepancies: If there is a discrepancy regarding your cashback, please provide all purchase transaction receipts for verification within 14 days of your purchase.
- Changes: Challenger Singapore reserves the right to modify, suspend, or terminate the membership program, including its pricing, benefits and cashback campaigns, at any time without prior notice. These terms and conditions are subject to change at Challenger Singapore's discretion.