If you require assistance or wish to make a claim for your Value Extended Warranty (VEW), please refer to the contact details below based on your date of purchase.
Purchases Made Before 1 May 2023
please contact our authorized service provider, Star Shield, for technical support and claims processing.
Service Hotline: +65 6586 7788
Operating Hours: 10:00 AM – 06:00 PM (Daily)
Closed: Sundays, Mondays, and Public Holidays
Purchases Made On or After 1 May 2023
For recent purchases, please visit one of our designated Challenger Service Centres listed below:
| Location | Address |
|---|---|
| Bugis Junction (Flagship) | 200 Victoria Street, #B1-26 |
| Causeway Point | 1 Woodlands Square, #04-06/07 |
| Jurong Point | 63 Jurong West Central 3, #B1-94/95/96 |
| Tampines 1 | 10 Tampines Central 1, #04-24/25 |
| VivoCity | 1 HarbourFront Walk, #02-34/35 |
Operating Hours: 11:00 AM – 09:30 PM (Daily)
Note: Please ensure you have your original purchase receipt or e-receipt ready to facilitate a smoother verification process.