Are products sold by Challenger authentic?
All products sold are 100% authentic and sourced directly from authorised manufacturers, distributors, and brands.
Mon, 22 Nov, 2021 at 10:41 AM
How do I know which products are on promotion?
Visit our promotions page to learn more about our promotional campaigns and be updated on the special deals and discounts offered. Sign up as a ValueCl...
Mon, 22 Nov, 2021 at 11:02 AM
How do I retrieve the product key for purchased digital download?
After purchasing your digital download from Challenger outlets or online store, you are able to retrieve the product key directly from our ValueClub App. ...
Mon, 22 Nov, 2021 at 10:41 AM
What are pre-order and backorder items?
Pre-order An order placed for an item that has not yet been released. Pre-order fulfilment will begin on the stated date (subject to business/ working day)...
Mon, 22 Nov, 2021 at 10:41 AM
What are the different fulfilment methods?
The products sold are fulfiled by Challenger Technologies Ltd or directly from our various external agents.  The delivery time frame varies for all exte...
Mon, 22 Nov, 2021 at 10:41 AM
What is a demo set?
A demo set refers to a unit that was used as a display in Challenger stores. It is in good working condition that works almost like a brand new set and ...
Mon, 22 Nov, 2021 at 10:41 AM
What is a refurbished product?
Refurbished products are repaired and restored to an almost-new state by the original manufacturer. They are verified to be in working condition and include...
Mon, 22 Nov, 2021 at 10:42 AM
When can I receive my Digital Download products?
Our lead time after an order has been placed for the various digital download products* are as follows: Microsoft Digital Download Microsoft will send ...
Mon, 22 Nov, 2021 at 10:42 AM