Return & Exchange Policy

Can I exchange or return an opened software?
All opened software are non-exchangeable or returnable (eg: Office Suite, Anti-Virus, Games and etc).
Wed, 23 Jun, 2021 at 5:19 PM
Can I proceed with an exchange with the missing contents?
All returns should be accompanied with the original receipt or tax invoice, original documentation, instruction manuals, registration, parts and components ...
Wed, 23 Jun, 2021 at 5:22 PM
What is Challenger's Return policy?
Customers have to return the product (s) with the following conditions:     Faulty product (s) may be retained for testing and diagno...
Tue, 10 Aug, 2021 at 12:51 PM
Which items are not eligible under the 7 days returns policy?
Returns and refunds for these *products are not allowed: All products with a broken seal or opened packaging. Products that are in working condition. Pr...
Wed, 31 Mar, 2021 at 4:07 PM
Can I return for exchange within 7 days from date of purchase for software installation error?
Please return the software with full packaging together with the original receipt or tax invoice to the store of origin for verification (including tes...
Wed, 23 Jun, 2021 at 5:21 PM
Which DJI products are not eligible for 1-1 exchange/ refund?
There is strictly no 1-1 exchange/ refund of DJI products. Please contact DJI Support should you face issues: Register for ticket number here Visit us at...
Tue, 22 Sep, 2020 at 12:10 PM
What is Logitech's Return Policy at Challenger?
All Logitech products purchased from Challenger come with a 1-year warranty; unless otherwise stated on the product packaging. Click here to check your Logi...
Tue, 22 Sep, 2020 at 12:09 PM
What is the return policy for items under Star Redemption?
Faulty items must be returned to the Challenger Flagship store at Bugis Junction within seven (07) days from receiving the products. The returned items must...
Thu, 1 Jul, 2021 at 2:22 PM
Where are the return locations for my online orders?
Please take note that self collection is only available at Challenger Bugis Junction Flagship Store, JEM, Jurong Point, NEX, VivoCity and Tampines One until...
Mon, 22 Nov, 2021 at 10:26 AM
How do I make a return/ exchange for my online order?
To make a return/ exchange, please fill in and submit the ONLINE RETURNS FORMĀ and our customer service representative will be in touch with you for more inf...
Mon, 22 Nov, 2021 at 10:26 AM