Return & Exchange Policy

Can I exchange or return an opened software?
All opened software are non-exchangeable or returnable (eg: Office Suite, Anti-Virus, Games and etc).
Thu, 4 Jun, 2020 at 3:51 PM
Can I proceed with an exchange with the missing contents?
All returns should be accompanied with the original receipt or tax invoice, original documentation, instruction manuals, registration, parts and components ...
Thu, 4 Jun, 2020 at 3:55 PM
What is Challenger's Return policy?
From 19 June, all 40 Challenger, PIT.Money and Musica Boutique stores will re-open.  The health and safety of our customers and staff are our priority. In ...
Mon, 13 Jul, 2020 at 12:56 PM
Which items are not eligible under the 7 days returns policy?
Returns and refunds for these *products are not allowed: All products with a broken seal or opened packaging. Products that are in working condition. Pr...
Thu, 9 Jul, 2020 at 4:21 PM
Can I return for exchange within 7 days from date of purchase for software installation error?
Please return the software with full packaging together with the original receipt or tax invoice to the store of origin for verification (including testing)...
Thu, 4 Jun, 2020 at 3:59 PM
Which DJI products are not eligible for 1-1 exchange/ refund?
There is strictly no 1-1 exchange/ refund of DJI products. Please contact DJI Support should you face issues: Register for ticket number at
Thu, 4 Jun, 2020 at 3:59 PM