Customers have to return the product (s) with the following conditions:
Product (s) will be retained for testing and diagnosis before an exchange can be carried out. All products must be returned with reasonable care (such as not showing wear and tear or damaged box/ packaging).
Unopened and unmarked product (s) may be allowed for exchange within seven (07) days from the date of purchase. You may opt to choose another item and pay the price difference. If delivery has taken place, the refund will exclude delivery charges paid.
In the event with no exchange in the product, a credit note may be offered and must be utilized within one (01) month. Extension of the expiry date is not permitted.
Refund is subjected to approval and will be given in the same mode of payment that was used in the original purchase. If a credit card is used for payment, customer is to bring along the same credit card used together with the product with the full product packaging and accessories. After we have processed the refund, customer will be given a credit card refund slip. The refund will not reflect immediately in their credit card account yet. Customer will have to check back with the bank on the refund status which varies from bank to bank.
Certain categories/ brands are not subjected to the 7 days returns policy—view list of items here.
If the returnable period has lapsed, customers can proceed to contact the brand's service centre directly for any repair or warranty claims, if applicable. Customers are encouraged to contact the Service Centres first before visiting and bring along the original purchasing receipt/ invoice with the faulty product during your visit. Click here for more information.