You may *reset your **password via ValueClub app, Challenger.sg or Hachi.tech. 


ValueClub app

  1. Tap on Reset Password
  2. Enter the email address that is associated with your account and select Send Request
  3. Check your email for the URL link with your mobile device
  4. Clicking on the Reset Password link opens the app
  5. Submit your preferred password to access your account


In any event that you are still unable to log in to ValueClub app after you have successfully reset your password, try using the same password to log in via Challenger.sg or Hachi.tech website.  If you are able to log in successfully, turn off your mobile phone's wifi and log in again via ValueClub app.


Please ensure that you have downloaded/ updated the latest version of our ValueClub app AND your mobile's operating system (iOS/Android). 


Challenger.sg

  1. Select LOG IN HERE followed by Forget your password?
  2. Enter the email address that is associated with your account and select Submit
  3. Check your email for the URL link to reset your password
  4. Click on the Reset Password link 
  5. Submit your preferred password
  6. You may proceed to log in with your new password


Learn how to reset your password on Hachi.tech here


*New Password will be applicable for ValueClub app, Challenger.sg and Hachi.tech


**You may need to check your spam/ junk folder or unblock members@e.valueclub.sg if you do not see the Reset Password Request email in your inbox after submitting the request. (Gmail users please kindly check your promotions tab)