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Knowledge base
Manage Account
Account
8
How do I change my password?
How do I reset my password?
How do I unsubscribe/ subscribe to ValueClub mailing list?
How do I update my particulars or details?
How do I view my e-receipt?
See all 8 articles
Rebate
7
How do I enjoy member price or earn rebates in-store?
How do I redeem my rebates?
How do I transfer my rebates?
How much rebates do I have?
I have transferred some rebates. Can I reverse the transaction?
See all 7 articles
Vouchers & Coupons
10
Can I use multiple coupon codes per order?
What vouchers/ coupons do I have?
Will my vouchers/ coupons be reinstated after a refund?
How do I claim the S$40.00 rebate e-Voucher?
How long does it take to process my S$40.00 rebate e-Voucher?
See all 10 articles
Warranties & Returns
Return & Exchange Policy
7
Can I exchange or return an opened software?
Can I proceed with an exchange with the missing contents?
What is Challenger's Return policy?
Which items are not eligible under the 7 days returns policy?
Can I return for exchange within 7 days from date of purchase for software installation error?
See all 7 articles
Warranty
7
Where to locate service centres?
How do I claim warranty for defective products that have been purchased more than 7 days?
How long is the warranty for PLG products?
How long is the warranty for Valore products?
How long is the warranty for ValueClub Exclusives products?
See all 7 articles
Star Shield
3
What are the contact details for Star Shield Service Centre?
What are the types of service provided by Star Shield?
Where are Star Shield repair centres located?
ValueClub Membership
Membership
14
How do I sign up as a ValueClub member?
How much does it cost to sign up/ upgrade as a ValueClub member?
I don't remember my registered ValueClub email address. What should I do?
What is associate membership?
How do I sign up for a 12-month complimentary ValueClub membership as a student?
See all 14 articles
ValueClub App
6
My ValueClub app is not responding. What should I do?
Why do I need to download the ValueClub app?
How do I access ValueClub account with Face/Touch ID on ValueClub app?
How do I log in to ValueClub app?
How do I log out of ValueClub app?
See all 6 articles
Payment Method
Payment
2
What are the modes of payment?
Does Challenger accept instalment plan?
Promotions & Programmes
Challenger Easy Ink Delivery
9
Challenger Easy Ink Delivery Service - HP Terms of Use
Why is ink monitoring unavailable?
Eligible Printers for Challenger Easy Ink Delivery
How does Challenger's HP Easy Ink Delivery works?
How to enable HP Web Services for printers with a touchscreen panel?
See all 9 articles
Straits Times School Pocket Money Fund
9
How do I place an order or check available e-grant balance?
How much e-grant will I receive in my account?
Where can I find the eligible products?
When will the coupon code expire?
Do I get a complimentary membership account?
See all 9 articles
Others
Gift Cards/ Vouchers
2
Does Challenger sell Apple iTunes cards?
Does Challenger sell gift vouchers?
Secondhand Goods
1
What do I need to know about buying or selling secondhand goods at Challenger PIT?
GST Refund
4
Can I claim GST refund as a tourist?
How do I claim my GST refund as a tourist?
Which items are excluded by GST refund?
Who is eligible for GST refund?
General
9
Do you have an online store?
How do I check on product availability?
How do I check on the store locations, operating hours and hotline number?
How do I obtain a copy of my receipt or tax invoice?
Is it a mandatory requirement to register for Unmanned Aircraft (UA)?
See all 9 articles
COVID-19
4
What must I do before entering the store?
What  actions have Challenger undertaken towards preventing the spread of COVID-19?
How is Challenger handling hygiene in-store?
Was any staff diagnosed positive with COVID-19 or issued a Quarantine Order?