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Knowledge base
General
About
9
Do you have an online store?
How do I check on product availability?
How do I check on the store locations, operating hours and hotline number?
How do I obtain a copy of my receipt or tax invoice?
Is it a mandatory requirement to register for Unmanned Aircraft (UA)?
See all 9 articles
COVID-19
4
What must I do before entering the store?
What actions have Challenger undertaken towards preventing the spread of COVID-19?
How is Challenger handling hygiene in-store?
Was any staff diagnosed positive with COVID-19 or issued a Quarantine Order?
GST Refund
5
Can I claim GST refund as a tourist?
How do I claim my GST refund as a tourist?
Which items are excluded by GST refund?
Who is eligible for GST refund?
Can I apply for GST refund if I leave Singapore by land exit such as via the Causeway?
ValueClub Membership
Account
8
How do I change my password?
How do I reset my password?
How do I unsubscribe/ subscribe to ValueClub mailing list?
How do I update my particulars or details?
How do I view my e-receipt?
See all 8 articles
Membership
14
How do I sign up as a ValueClub member?
How much does it cost to sign up/ upgrade as a ValueClub member?
I don't remember my registered ValueClub email address. What should I do?
What is associate membership?
How do I sign up for a 12-month complimentary ValueClub membership as a student?
See all 14 articles
ValueClub App
7
My ValueClub app is not responding. What should I do?
Why do I need to download the ValueClub app?
How do I access ValueClub account with Face/Touch ID on ValueClub app?
How do I log in to ValueClub app?
How do I log out of ValueClub app?
See all 7 articles
Rebates, Coupons & Vouchers
Rebate
8
How do I enjoy member price or earn rebates?
How do I redeem my rebates?
How do I transfer my rebates?
How much rebates do I have?
I have transferred some rebates. Can I reverse the transaction?
See all 8 articles
Vouchers & Coupons
10
Can I use multiple coupon codes per order?
What vouchers/ coupons do I have?
Will my vouchers/ coupons be reinstated after a refund?
How do I claim the S$40.00 rebate e-Voucher?
How long does it take to process my S$40.00 rebate e-Voucher?
See all 10 articles
Warranties & Returns
Return & Exchange Policy
16
Can I exchange or return an opened software?
Can I proceed with an exchange with the missing contents?
What is Challenger's Return policy?
Which items are not eligible under the 7 days returns policy?
Can I return for exchange within 7 days from date of purchase for software installation error?
See all 16 articles
Warranty
11
How do I claim warranty for defective products that have been purchased more than 7 days?
How long is the warranty for PLG products?
How long is the warranty for Valore products?
How long is the warranty for ValueClub Exclusives products?
What are the extended warranty plans available?
See all 11 articles
Star Shield
3
What are the contact details for Star Shield Service Centre?
What are the types of service provided by Star Shield?
Where are Star Shield repair centres located?
Payment Methods
Challenger Retail Stores
2
What are the modes of payment?
Does Challenger accept instalment plan?
Challenger Online Store
7
Can I purchase online without a ValueClub membership?
Do I need to provide any information for Guest checkout?
Do you accept foreign issued credit cards?
Do you keep my credit card details?
Does Challenger online store accept Instalment Payment Plan?
See all 7 articles
eCredits
4
How do I get eCredits in my account?
How do I utilise my eCredits?
What are the terms and conditions of my eCredits?
Where can I check for my available eCredits?
Promotions & Programmes
Challenger Easy Ink Delivery
10
Challenger Easy Ink Delivery Service - HP Terms of Use
Why is ink monitoring unavailable?
Eligible Printers for Challenger Easy Ink Delivery
How does Challenger's HP Easy Ink Delivery works?
How to enable HP Web Services for printers with a touchscreen panel?
See all 10 articles
NEA recycle programme
8
Which outlets can I find eWaste collection points?
Which type of eWaste does Challenger accept?
Which type of eWaste does Challenger not accept?
Do you offer complimentary eWaste collection via delivery under “Takeback Service”?
How is eWaste stored after being collected?
See all 8 articles
PC Dreams Trade-In Programme
6
How can I track my trade in request process?
Is PC Dreams Trade In programme available for me?
What happens to my data inside the trade in device?
What is the validity of the credit voucher?
When will I receive my credit voucher after PC Dreams have collected my trade in device?
See all 6 articles
HAT Services
2
Can Onsite Technical Services (OTS) be refunded?
What are HAT Onsite Technical Services (OTS)?
Product & Pricing
Pricing
1
Can I get a refund on my online order if the price difference if the price drops?
Products
8
Are products sold by Challenger authentic?
How do I know which products are on promotion?
How do I retrieve the product key for purchased digital download?
What are pre-order and backorder items?
What are the different fulfilment methods?
See all 8 articles
Gift Cards/ Vouchers
4
Can I redeem mall rewards with my eReceipt?
Does Challenger sell Apple iTunes cards?
Does Challenger sell gift vouchers?
What mode of payment is accepted for in-store iTunes Gift Card purchase?
eGift Cards
8
Can I choose the amount of the ValueClub eGift card to purchase?
Can I purchase multiple ValueClub eGift cards?
Do I need an account to activate my eGift card?
How do I activate my ValueClub eGift card?
How do I utilise my eGift credits?
See all 8 articles
Secondhand Goods
1
What do I need to know about buying or selling secondhand goods at Challenger PIT?
Razer Gold
3
Can I purchase multiple Razer Gold?
How do I redeem my Razer Gold?
What is Razer Gold and where can I use it?
Online Orders
Online Order Informations
2
Is my online order valid for shopping malls redemptions?
What is Shop In Store?
Self Collection
6
Can someone collect my order on my behalf?
How will I know when my order is ready for self collection?
What do I have to bring for my self collection?
When is the deadline for my self collection?
Where are the self collection locations?
See all 6 articles
Shipping Information
2
How do I track my order? (For Guest)
How will I know when my order is dispatch?
Standard Shipping
8
Can I have my online order delivered at a specific timing?
Can you tell me more about Standard Shipping?
Do you provide international shipping?
How do I track my order status under Standard Delivery?
What are the costs and types of delivery?
See all 8 articles
Corporate Purchases
Corporate Orders
6
Do I have to be a ValueClub Corporate member to generate a quotation?
How do I contact Challenger Corporate Sales Department?
How do I generate a quotation for my corporate purchase?
How do I make a bulk purchase?
How do I purchase my quotation?
See all 6 articles
