Account 8

• How do I change my password?
• How do I reset my password?
• How do I unsubscribe/ subscribe to ValueClub mailing list?
• How do I update my particulars or details?
• How do I view my e-receipt?

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Rebate 7

• How do I enjoy member price or earn rebates in-store?
• How do I redeem my rebates?
• How do I transfer my rebates?
• How much rebates do I have?
• I have transferred some rebates. Can I reverse the transaction?

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Vouchers & Coupons 10

• Can I use multiple coupon codes per order?
• What vouchers/ coupons do I have?
• Will my vouchers/ coupons be reinstated after a refund?
• How do I claim the S$40.00 rebate e-Voucher?
• How long does it take to process my S$40.00 rebate e-Voucher?

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Return & Exchange Policy 7

• Can I exchange or return an opened software?
• Can I proceed with an exchange with the missing contents?
• What is Challenger's Return policy?
• Which items are not eligible under the 7 days returns policy?
• Can I return for exchange within 7 days from date of purchase for software installation error?

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Warranty 6

• Where to locate service centres?
• How do I claim warranty for defective products that have been purchased more than 7 days?
• How long is the warranty for PLG products?
• How long is the warranty for Valore products?
• How long is the warranty for ValueClub Exclusives products?

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Star Shield 3

• What are the contact details for Star Shield Service Centre?
• What are the types of service provided by Star Shield?
• Where are Star Shield repair centres located?

Membership 14

• How do I sign up as a ValueClub member?
• How much does it cost to sign up/ upgrade as a ValueClub member?
• I don't remember my registered ValueClub email address. What should I do?
• What is associate membership?
• How do I sign up for a 12-month complimentary ValueClub membership as a student?

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ValueClub App 6

• My ValueClub app is not responding. What should I do?
• Why do I need to download the ValueClub app?
• How do I access ValueClub account with Face/Touch ID on ValueClub app?
• How do I log in to ValueClub app?
• How do I log out of ValueClub app?

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Payment 2

• What are the modes of payment?
• Does Challenger accept instalment plan?

Challenger Easy Ink Delivery 9

• Challenger Easy Ink Delivery Service - HP Terms of Use
• Why is ink monitoring unavailable?
• Eligible Printers for Challenger Easy Ink Delivery
• How does Challenger's HP Easy Ink Delivery works?
• How to enable HP Web Services for printers with a touchscreen panel?

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Straits Times School Pocket Money Fund 9

• How do I place an order or check available e-grant balance?
• How much e-grant will I receive in my account?
• Where can I find the eligible products?
• When will the coupon code expire?
• Do I get a complimentary membership account?

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Gift Cards/ Vouchers 2

• Does Challenger sell Apple iTunes/ Google Play gift card?
• Does Challenger sell gift vouchers?

Secondhand Goods 1

• What do I need to know about buying or selling secondhand goods at Challenger PIT?

GST Refund 4

• Can I claim GST refund as a tourist?
• How do I claim my GST refund as a tourist?
• Which items are excluded by GST refund?
• Who is eligible for GST refund?

General 9

• Do you have an online store?
• How do I check on product availability?
• How do I check on the store locations, operating hours and hotline number?
• How do I obtain a copy of my receipt or tax invoice?
• Is it a mandatory requirement to register for Unmanned Aircraft (UA)?

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COVID-19 4

• What must I do before entering the store?
• What  actions have Challenger undertaken towards preventing the spread of COVID-19?
• How is Challenger handling hygiene in-store?
• Was any staff diagnosed positive with COVID-19 or issued a Quarantine Order?