Can Onsite Technical Services (OTS) be refunded? February 20, 2022 05:04 Updated We apologize as we do not facilitate any refund for Onsite Technical Services purchased. View the list of items not eligible for refund/ exchange here. Related articles Which items are not eligible under the 7 days returns policy? What are HAT Onsite Technical Services (OTS)? How long is the refund process for my online order? What is ValueClub MVIP membership? Where can I use the ValueClub eGift cards?