Can I exchange or return an opened software? February 12, 2022 11:07 Updated All opened software are non-exchangeable or returnable (eg: Office Suite, Anti-Virus, Games and etc). Related articles What is Challenger's Return policy? Which items are not eligible under the 7 days returns policy? Can I proceed with an exchange with the missing contents? Can I return for exchange within 7 days from date of purchase for software installation error? Where are the return locations for my online orders?