Returns and refunds for these products* are not allowed:
- All products with a broken seal or opened packaging
- Products that are shown to be in working condition
- Any software or digital downloads due to copyright infringement
- Beats products
- Desktop PC, Notebooks, Tablets, DJI products, GoPro Action Cameras, Fuji Xerox Printers and Supplies (Please visit the brand's service centre for assistance)
- Extended warranty services such as Starshield, Samsung Concierge, AppleCare, AppleCare+ and any OTS-HAT technical installation services
- Gaming consoles
- Microsoft products: Office, XBox accessories, PC accessories and Surface accessories
- Products such as media discs (CD-R, DVD-R etc.), printing paper, ribbon tapes and ink/toner cartridges that has been opened or whose seal has been broken
Do contact us if you would like to enquire if your product is eligible for refund or exchange.
Learn more about our 7 days returns policy here.
*This list is not exhaustive