I forgot my password. How do I reset my password?

If you have forgotten your password, you may reset your password* via ValueClub app, Challenger.sg or Hachi.tech. 

To reset via ValueClub app:

Select Reset Password and key in the email that is associated with your account (instructions will be emailed**).


To reset via Challenger.sg:

Please hover to LOG IN HERE and click Forget your password?.


Please key in your email address that is associated with your account and select Submit.


After you have submitted, you will receive a URL link via your registered email address to reset your desired login password.

Please key in your new password and click Submit.


You may key in your Email/NRIC/Passport/FIN in full (eg: S1234567A) together with the new password.


Please refer here on how to reset password on Hachi.tech.

*New Password will be applicable for Challenger.sg, ValueClub app and Hachi.tech

**Do note that you may need to check your spam/junk folder or unblock members@e.valueclub.sg if you do not see the Reset Password Request email in your inbox after submitting the request. (Gmail users please kindly check your promotions tab)