Customers have to return the product(s) with the following conditions:
Product(s) will be retained for testing and diagnosis before an exchange can be carried out. All products must be returned with reasonable care (such as not showing wear and tear or damaged box/packaging).
Unopened and unmarked product(s) may be allowed for exchange within seven (07) days from the date of purchase. You may opt to choose another item and pay the price difference. If delivery has taken place, the refund will exclude delivery charges paid.
In the event with no exchange in product, credit note may be offered and must be utilized within one (01) month. Extension of the expiry date is not permitted. Refund is subjected to approval and will be given in the same mode of payment that was used in the original purchase (if credit card used, please bring along the same card & the amount must be credited back into the same credit card).
Certain categories/brands are not subjected to the 7 days returns policy. View list of items here.
If the returnable period has lapsed, customers can proceed to contact the brand's service centre directly for any repair or warranty claims, if applicable. Customers are encouraged to contact the Service Centres first before visiting and bring along the original purchasing receipt/ invoice with the faulty product during your visit. Click here for more information.